Hire Virtual Assistant In The Malaysia

I have work experience as customer service representative and technical representative in BPO industry for almost 6 years. Troubleshooting Desktop and Laptop for one of the known brands worldwide. Isolating concerns if Hardware or Software problem. Resolving basic Software problems in BIOS and OS. Assisting customers on all How to’s related to navigating in OS, Applications and especially on out of the box set up. Basic troubleshooting for Printers of one of the leading brands worldwide. Answering concerns of Customer’s printing subscription and billing concerns. Giving recommendations to right size the plan for customers. Assisting Customers on billing related concerns. Providing resolution by right sizing plans on their TV Cable, Internet and Telco plans. Pitching sales for upgrades and promos available. Basic troubleshooting for lost or intermittent service.