Virtual Assistant with Customer Service Experience
I can provide services related to VA / Virtual Assistant, Customer Service and Technical Support via email or chat. I have a total of 5-year work experience related to this field.
I have worked as an Offshore Admin Staff for an Australian healthcare provider for the past 2 years. The main role is quite similar to the usual tasks of a virtual assistant with a few customer service related tasks. The tasks involve setting appointments with their regular clients across Australia. I handle bookings, reschedules, cancellations, general queries and other admin tasks like managing daily reports, organize and update trackers, and other data entry tasks. I use the VueMinder Calendar App to organize schedules for the whole year.
I have also worked as a customer service representative in different BPO companies for 3 years. I have acquired customer service skills like communicating effectively with the customers and resolving any customer-related issues.
I have knowledge in using different software like Word, Excel, Powerpoint and web-based tools like Google, Social Media, etc. I have basic knowledge of photo editing by using Adobe Photoshop and Canva and video editing by using Sony Vegas Pro. I can easily learn a new tool or product with minimal supervision and in a short period of time.
My working hours are flexible and negotiable. I am available to work at any time of the day from Monday to Saturday, both part-time or full-time.