Virtual Assistant / Social Media Manager / Lead Generation Specialist / Customer Service Team Lead / Proofreader / Script and Content Writer
I have more than 10 years of experience in Customer Service both as a representative and a Team Lead or Supervisor. I've worked in a few Call Centers in the Philippines for several lines of business taking roles for inbound and outbound calls, chat support, and email support. My experience includes customer service for both US-based and Canada-based companies. These fields include technical support, billing, hotel reservations, general inquiries, and purely customer service.
At the moment, I work part-time as an online English teacher for Chinese students of all ages. I previously ended my employment as a Lead Generation Specialist and Social Media Manager in a US-based company.