As an experienced 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭, and 𝐒𝐚𝐥𝐞𝐬 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 with over 5+ years of proven success, I specialize in optimizing executive operations, enhancing customer experiences, and driving revenue through consultative selling and upselling strategies. My career journey spans diverse industries including travel, aviation, and telecommunications, where I’ve consistently delivered measurable results through a mix of administrative excellence, customer-centric support, and sales expertise. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟏: As an Executive Assistant at Rorric Safaris, I supported senior leadership by coordinating over 120 annual appointments and travel plans with 95% schedule adherence. In addition to administrative duties, I converted inbound and outbound calls into confirmed bookings through pitching and assumptive closing techniques, achieving a 20% increase in tour sales while also helping secure a government travel tender. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟐: As a Customer Support Representative at Denis Mobile Solutions, I managed 50+ daily customer interactions via phone, email, and live chat. By proactively upselling mobile plans and add-on services, I maintained a 90% customer satisfaction rate and drove a 15% monthly revenue increase from existing clients, proving my ability to deliver both exceptional service and sales growth. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟑: As a Customer Support Associate at Contact Center International (CCI, Kenya) under the American Airlines campaign, I resolved over 80 daily inquiries across phone and live chat while managing up to 3 concurrent sessions. By cross-selling ancillary services such as seat upgrades and baggage, I achieved a 12% upsell conversion rate while sustaining a 94% customer satisfaction score and 95% first-contact resolution rate in a high-volume environment. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲 #𝟒: As a Sales Specialist at Travel Pass Group (TPG), I handled high-volume inbound and outbound calls while booking hotel reservations for clients across the US, UK, and Canada. Leveraging strong product knowledge and consultative selling techniques, I pitched tailored hotel packages, addressed client preferences, and effectively overcame objections to close sales. I was recognized as Sales Agent of the Month for achieving the highest conversion rate, consistently exceeding the weekly target of 30% conversion, with peak performance reaching 45% conversion in a single month. Through strategic upselling of premium accommodations and value-added packages, I contributed to increased booking revenue while maintaining high customer satisfaction in a fast-paced, target-driven environment. I am passionate about creating seamless executive operations, delivering exceptional customer experiences, and unlocking revenue opportunities through strategic selling. Let’s connect and explore how my skills can contribute to driving both operational efficiency and business growth.