Virtual Assistant, Instructional Designer, Trainer
Cardiocheck LLC
Virtual Admin Assistant
• Manage patient health records in CRM and EMR.
• Provide service for cardiac monitoring device via phone and email.
• Ensure accuracy of billing for patients’ medical insurance. .
• Communicate orders with cardio monitor vendors.
Real Estate IQ (November 2019 - present)
Instructional Designer - Trainer
• Create engaging learning activities and compelling course content.
• Conduct instructional research and analysis on learners and context.
• Create training materials for company products and processes.
• Train newly hired employees and endorse to their departments.
Accelerated Advancement Group (August 2019 - Mach 2020)
Virtual Assistant
• Cold Caller/Appointment Setter
• Do outbound calls and identify individuals who want to sell their properties.
• Collect information about properties.
• Perform comparative market analysis.
• Calculate and run rental analysis
Transcom Worldwide (Philippines), Inc. (February 21, 2014 - August 2019)
Transcom - Filinvest Bldg.
167 EDSA Brgy. Wack-Wack Mandaluyong City, Metro Manila, 1550
Product Trainer
(July 2015 - Aug 2019)
● Samsung Electronics Australia, New Zealand and Philippines
● Train newly hired technical support agents and endorse qualified agents to production.
● Up train tenured agents to ensure continuous product and customer service excellence Competency.
● Coordinate with relevant departments responsible in creating training materials to
ensure that modules are calibrated to meet the needs of the training audience.
Customer Service/Technical Support Representative
(February 2014 - June 2015)
● Samsung Electronics Australia - HHP Technical Support Representative
● Samsung Electronics New Zealand - Audio Visual Support Representative
● Resolve technical and non-technical enquiries about mobile and audio visual products.
Convergys Phils. Services
UP Ayala Technohub
(October 2012 - January 2014)
Technical Support Representative Level 2
● AT&T U-verse
● Provide billing, technical and non-technical assistance to customers TV, phone and
Internet service.
Sykes Asia Inc
Burgundy Tower, Buendia
(August 2010 - October 2012)
Customer Service Representative
(April 2012 - October 2012)
● Abbott Diabetes Care - Customer Service
● Provide technical and non-technical assistance to Glucometer users.
● Process replacements for the product and coordinate with US pharmacies.
Technical Support Representative
(August 2010 - April 2012)
● Verizon - VOIP Analyst
● Connect and disconnect telephone lines for business accounts.
● Assists in generating and validating team reports.