Hire Virtual Assistant In The Philippines

IT Technical Helpdesk II | IT Support Engineer | System/Dialer Admin * Worked at BPO-IT Enabled Services company for almost 9 years. Provide IT Technical Helpdesk Support to BPO agents of the well known Companies in the Philippines. Knowledgeable of using Anydesk, MSTSC and Teamviewer app for Remote Support. Application & System Installation, Hardware & System issue troubleshooting. Used of Ticketing System to log Service and Incident Report. Provide proper diagnosis and troubleshooting before escalating to other team (ex: Network Team). Managing of emails & chat application to ensure all the concern are catered timely. Engaged with client through chat or call (minimal) for customer support. Graphic design using Canva Pro. Office365 Knowledgeable to use Vicidial System. -Creation/deactivation of user, monitoring of calls, managing leads & reports.  Has a good interpersonal skills. Trustworthy, hardworking and Punctual.