Hire Virtual Assistant In The Philippines

Hi my name is Diana and I have been working as a Professional Virtual Assistant / Team Leader in Customer Service / Collections Representative in a US based company for more than 6 years. My job includes: - Creating ECommerce stores: Knowledgeable in editing, updating product, prices, pictures, creating content and most of the store backend features. - Phone handling: Answer calls from customers with good phone etiquette and manners and providing excellent service and good resolution. - Email handling using Zendesk: Answer customer inquiries, update tracking information, issue refunds, order replacement, and dispute handling. - Live Chat Support: Zendesk, Liveagent, tawk.to, Livechat - Responding to customer inquiries in a timely manner. - Slack, Trello, Gorgias - Magento, Americommerce, Woocommerce, - Shipping: Shipstation - Payment: Stripe, Paypal - Domain Registration: Godaddy, Namecheap, Ionos - Data Entry / Data Research - Website Development - Marketing: also worked as an online chat and email support. Providing first line of communication to customers, offering only the best online service experience, assisting for placing orders, shipment tracking, filing complaints, replacing products, refunds, installation, and other issues. My 7 years of experience have equipped me with the skills and knowledge to deal with different types of customers. My goal is to help you provide a world class customer service and seamless customer experience. You may also trust me with any task as a Virtual Assistant.