Hire Virtual Assistant In The Philippines

I bring seasoned expertise as an AT&T Customer Service Supervisor, adept at steering and delegating tasks within a team environment. With a track record of effectively overseeing a team of 17-20 customer service representatives, my focus lies in delivering comprehensive training, invaluable coaching, and steady guidance to ensure both customer satisfaction and the delivery of top-tier service. My role extended to meticulously monitoring customer service metrics, leveraging these insights to pinpoint areas for enhancement and consistently meeting our customer service objectives. Responsibilities: Investigating and solving customer service complaints Discuss customer complaints with managers Delegating tasks Performing Supervisor Call Assistance Monitoring the performance of customer service staff Conducting performance reviews (weekly, monthly, quarterly, and annual) Helping with training and development Coaching Monitoring Team's KPI Motivate and lead the team accordingly Soft Skills: Leadership Team Player People Skills Active Listening Communication Skills Empathy Patience Flexibility Positive Attitude Conflict Resolution Time Management