● Customer Service Representative ● Technical support ● Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. ● Utilizes mechanized systems to initiate and complete service orders and handle customer requests ● Continually maintain working knowledge of all company products, services and promotions. ● Make recommendations according to customer's needs on features, accessories, upgrades and rate plans. ● Providing high level executive administrative support. ● Coordination of projects and events exercising ability to improve procedures, improvise, and meet demanding deadlines ● Organizing of special events, corporate agendas, travel arrangements and itineraries ● To manage capital direct vendor relations and purchases ● Generation and maintenance of equipment tracking records • Highly accomplished professional with diverse experience poised to transition to virtual assistance for small business owners and individuals. • Offer outstanding administrative and project management skills. • Exceptionally well organized, efficient and disciplined. • Excel at multi-tasking and time management. • Possess well-developed interpersonal skills. • Business administration expertise. • Strong coordination skills to work with management, cross-functional teams and vendors/clients in the execution of daily tasks. • Exceptional team leader with strong ability to generate and maintain records, oversee projects, keep team on track and meet deadlines. • Versatile in many computer operating systems and programs. • Excellent written/verbal communication skills. • Tenacious problem solver, including but not limited to computer issues and technical difficulties.