Hire Virtual Assistant In The Philippines

Hi Im Ana Sheena Tamayao but you can call me Shin.I'm a former shift supervisor in a telco company. Providing what the customer needs and up-selling products and promos.Assist Globe Broadband subscriber regarding technical concerns and provide troubleshooting.Responsible to lead a team/segment for Voice and Non-Voice Account.Responsible for providing daily reports and accomplishments. Complete shift paper work. • Supervise the activities and work volume of Customer Services 1. Ensure agreed customer service standards are consistently met 2. Supervise the day-to-day operation 3. Consistently monitor staff levels and coordinate with management regarding any adjustment required 4. Communicate with other Team Leaders to ensure a consistent approach to management 5. Answer concerns and escalations via email and call 6. Communicate with clients I work also as a quality assurance analyst in NDR here in Upwork for almost 1yrs a month. I'm very grateful have an opportunity to be part of upwork community. I worked in One call solution as a Supervisor for 1 year as a Supervisor i handled Sale Agents under the account of Sunray Solar, DME Medicare, Debt resolutions. I've been working as a Lead Generation for 3 years using Sales Navigator and Linkedin for finding good leads, job titles and possible prospects.