Hire Virtual Assistant In The Philippines

Customer Support: • Provide a fair and reasonable resolution to customers in accordance with company policy. • Set a call back to clients who wish to discuss their concerns at their preferred time. • Provide a resolution through email and over the phone base on their preferred communication method. • Report and analyze feedback data to enable business areas to proactively improve and make evidence-based decisions. • Ensure complaints and correspondence are accurately captured, and authorized policies and procedures are adopted for triage, resolution, and escalation to ensure all timeframes for complaints are met. Lead generation: Research and identify potential leads through various channels, including online research, social media, and networking events. Contact and qualify leads through phone calls, emails, and other communication methods Develop and maintain a database of leads and prospects for future reference. Social Media Management Develop and execute social media strategies, create engaging content and leads, schedule posts, monitor platforms, interact with followers, and analyze performance. Increase brand visibility, engagement, and reach the target audience.