Hire VA l In The Philippines

Over the past 4 years, I have accumulated extensive experience as a customer care representative. Initially, I spent two years handling incoming calls for a travel agency, where my duties involved payment collection, invoice management, and reservation assistance. Subsequently, I transitioned to a role in a US-based telecom account, where I managed payment processing, refunds, cancellations, addressed technical issues, and played a key role in client retention for a year and a half. Following this, I worked as a customer service agent for a health insurance provider, focusing on client assistance, appointment scheduling, and discussions regarding coverage. Lastly, I served as a virtual assistant, adeptly managing administrative tasks, cold calling, appointment scheduling, and lead generation.