Hire Virtual Assistant In The Philippines

Hi, my name is Maybelyn Macapagal. I work as a Technical Support Representative. I deliver support to end users via chat and email. I handles pre-sale and post-sale inquiries, I also help them setting up the VPN on their devices, troubleshoot their internet and VPN connection issues, answer queries via chat and email, and follow-up with the customer to make sure that I resolve the issue. Some of the time, we also access their devices remotely to troubleshoot the issue. 3 years ago, I also worked as a Customer Service Representative of N[hidden] where I focused in customer care and product recommendations. In my almost 6 years in the BPO industry, I gained a lot of personal and technical skills. I became internet and tech savvy, self-reliant, multi-tasker, team player and passionate. Currently, I handles a maximum of 5 chats/customers at the same time and able to create a ticket while handling chats. I have also familiarities with all the common devices that we're using today such as iOS/Android phones, Mac/Windows desktops, Smart TV, Android TV, routers and a little bit knowledge in Linux. I am also aware of the trends online and familiar in latest updates on Social Media such as Facebook, Instagram, Messenger, YouTube, Twitter, TikTok and many more.