Hire Virtual Assistant In The Philippines

ACCOUNT ASSOCIATE ▪ Prepares for customer inquiries by studying products, services, and customer service processes. ▪ Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. ▪ Records customer inquiries by documenting inquiry and response in customers' accounts. ▪ Improves quality service by recommending improved processes; identifying new product and service applications. SUBJECT MATTER EXPERT / SALES TEAM / SUPERVISOR ▪ Responsible for supervising performance and development of specific agent groups for improvement. ▪ Ensures constant monitoring of agent performance strengths and weaknesses in call handling and developing the agents to achieve the goals and objectives of the program. ▪ Ensure team and individual sales objectives to contribute to the overall effort of the team. ▪ Conducts coaching sessions with agents who are challenged to meet the required sales objectives; identifies the areas of improvement and root cause; implements and schedules action plans. ▪ Processes and submits team or individual records and/or documents in a timely manner. Appointment Setter ● Review Sales Calendar ● Check Scheduled Appointments ● Do Confirmation Calls to those who booked appointment ● Review lead responses (Text/Voicemail/Email) ● Follow up with the leads who’s status updated/changed