Hire Service Desk Technician In The Philippines

- Act as a single point of contact for phone calls, chats and emails from agents and staffs regarding IT issues and queries. - Bctive directory knowledge. Reset passwords, unlock accounts, creation of distribution list and add/remove accounts from distribution list, create nt logins and email accounts. - Provide a first line of support for any service interruption and inquiry as quickly as possible. - Support 24/7 for all Qualfon Centers - Systematic way of documenting end users request by means of an automated system. - Ensure an effective solution gathered from the respective department is provided to the end-user. - Execute and handle Global PRIORITY escalation protocols for any outages on any site/center. - Monitors systems alerts, alarms from monitoring tools such as Orion Solarwinds and others. - Initiates and maintains contact with individuals on the company. - Assist quickly and efficiently to the needing department. - Responds to inquiries from clients and provides guidance in resolving any hardware and software problems, issues, questions, etc. - Email migration from On-premise to Office365 - Assist users with their VPN accounts through MFA registration - Assist users in installing their Skype [hidden] Business and Office365 through portal - All other tasks as assigned.