Hire Service Delivery Director In The Philippines

15+ years in BPO with loads of experience managing sales, retention, customer service and technical programs. Currently handling a global account with 5 lines of business (blend of technical support, sales and customer service) supported through inbound, outbound, chat, email, back office, online forum and social media. Strong data mining and analytical skills, lead multiple program transition and launches, experience in project management, results driven thru strategic performance management, developed and revised internal and external processes to minimize customer effort, improved efficiency to run business with lesser cost but still producing great results, developed great partnership with existing clients through proactiveness, being objective and constant and open communication. Achieved multiple leadership awards through the years. Currently taking up Post Graduate course, Master of Business Administration.