Hire Virtual Assistant In The Philippines

- Tier 2 Customer Service Representative (Email) Telus International Philippines | July 2015 - May 2017 Client: UK Support (Partner-Drivers and Riders) Answered all emails received by clients and resolved their queries and complaints on a daily basis Forwarded requests as per escalation policy to higher level of support Arranged resolution of customer support issues that can’t be resolved by first line support Resolved requests related to billing and account issues, and some technical assistance - Senior Customer Service Representative (Chat) Concentrix Philippines | July 2017 - Present Client: US/CANADA Support (Sales, Service, Tech) Introduces and promotes the right products to prospective customers according to their needs Establishes, develops and maintains positive business and customer relationships Resolves customer issues on the first contact whenever possible Provides post-sales customer service Documents all details on the resolutions presented Follows escalation procedures as necessary Conducts sales/service/technical shadowing and mentoring sessions to assist newly hired agents - Has knowledge to create valid leads that can help business or clients - Knowledgeable with eCommerce sites (product listing)