Hire Virtual Assistant In The Philippines

Supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.  Provide technical troubleshooting for issues with mobile internet, calls, and texts.  Keep records of customer interactions or transactions, complaints, and as well as actions are taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, and explain billing.  Respond to incoming requests for cancellation of services and persuade customers to remain by suggesting modifications that could reduce the risk of customer cancellation.  Solicit sales of new or additional services or products.