Hire Virtual Assistant In The Philippines

A seasoned customer service professional who is committed to continuous improvement and team success. I am currently working as a Quality Team Lead that brings business insights, leading a team of 27 wonderful Quality Analyst, and spearheading projects that helps improve sales conversion, retention rate, and excellent customer experience. I've recently spearheaded a special project utilizing Adobe Captivate and created an in-house e-learning interface that is utilized by new hires that increase their learning and exposure of what to expect before they get endorsed to production. I've worked and handled various tools and resources like: ASANA, Click-UP, M[hidden], Simple OKR, Zendesk, Slack, Ryver, Google Docs, Google Sheets, Google Meet, Zoom, Verint, Remedy, SnapEngage, and Adobe Captivate. Collaborated with different departments to identify business pain-points to create action items and special projects that can be translated and used into Business Intelligence Data and Qualitative information that will help the stakeholders in their decision making. Core competencies includes Team Management, Documentation of Team Processes, Quality Assurance Process Design, Quality Assurance Testing, Customer Relationship Management, Project Management, Coaching for Development, Capacity Planning, and Report Analytics. Think we should work together? I’d love to hear from you!