Hire Virtual Assistant In The Philippines

Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process, and service knowledge. Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations. Perform necessary research and work cross-functionally to identify and suggest process improvements for problem resolution as observed via the audit process. Mentors new team members and encourages sharing among the QA team functions. Supports projects required for servicing customers and Stericycle business Quality improvement initiatives.