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Career Highlights: • A total of 14 years of BPO experience, majority of which was with AT&T Lines of Businesses which included DSL, Dial up, Billing, Back Office, Technical Support and Sales for both Voice and Non-Voice Accounts. • Handled with AT&T sales program, handling 200 FTEs and ended the year 2015 Number 1 in the year end vendor rankings • Worked at Sutherland Mumbai, India as an external resource from June – August 2012 to transition U-verse Chat Technical Support • Worked at Sutherland Mumbai, India on September, 2012 as an external resource for U-verse Technical Support Voice • Worked at Sutherland Makati AT&T U-verse 90/30 as a Transition Account Manager on July 2013