Hire Process Development Manager In The Philippines
Libertine A.
$2000/Month
($12.50/Hour)
Philippines
Member since:
Last logged: ago
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Process Development Manager
SUMMARY OF QUALIFICATIONS • 10 Years of Performance Coaching Expertise: Managed multiple teams and accounts in the BPO space and drove improvement using behavioral, team, career, new leader, peer, developmental and succession coaching for 10 years. Experienced in supervising a team of 15 to 30 subordinates and successfully promoting them to a Supervisory and Subject Matter Expert Roles. • Project and Time Management Skill: Used multiple tools to manage projects assigned like Trello and Wrike to ensure that projects are completed prior or within the deadline. • Process Improvement Practitioner: Led a project that generated a soft savings of $26,666.64 through Trainer Workbook automation in Excel for a team of 25 users. This project is currently being implemented globally. • Certified Trainer: Trained employees using modules I developed and utilized Adult Learning Theory to ensure desired learning is achieved. • Training Content Development: Versed in using MS PowerPoint to create gamified training content and applied the ADDIE model in Module Development. • Training Needs Analysis: Conducted multiple TNA for accounts to identify the communication skills opportunities of the agents and created an action plan to improve each opportunity. • MS Office: Versed in Advanced Excel and PowerPoint. • G-Suite: Utilized Google apps such as drive, sheets, forms and docs to create training materials and flowcharts for current clients.
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $2000/Month | Full-Time | College Level | 10+ years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $2000/Month | Full-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $College Level | 10+ years |
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