Hire Virtual Assistant In The Philippines

I have a 10+ years of BPO experience specializing in Customer Service. As a Supervisor, my duties and responsibilities are as follows: - Conducts Process training for New Hires and refresher trainings for cross skilling - Attends Client Weekly huddles and Calibrations - Responsible for sending end of month team performance to client - Managing day-to-day activities of the team - Conducting weekly coaching sessions and huddles with the team - Conducting monthly performance review based on scorecard - Responsible for Employee Engagement Activities, FGD and implementation of planned team activities. - Delegating task to team member - Empowering/encouraging each team member to improve their confidence, product knowledge and communication skills to their full potential - Contributing growth to the company through a successful team