Hire Live Chat Moderator In The Kenya

As a Live Chat Moderator, I will be responsible for overseeing and managing real-time interactions between customers and the company through live chat platforms. My role involves ensuring that conversations remain professional, relevant, and engaging. I will address customer inquiries, resolve issues promptly, and provide accurate information while maintaining a positive and supportive environment. Additionally, I will monitor chat sessions for compliance with company policies, escalate complex issues as needed, and gather feedback to improve service quality. Strong communication skills, attention to detail, and the ability to manage multiple chats simultaneously are essential for success in this position.