Hire Learning & Development Manager In The Philippines

• Supervised 4 full-time training specialists handling different line of businesses. • Designed, implemented and reinforced processes to achieve set training goals. • Closely monitored training performances to ensure service levels are met. • Conducted monthly, quarterly and yearly performance reviews. • Strategically planned training logistics. • Created board reports on training progress for all stakeholders. • Assisted in facilitating Training Needs Analysis. • Assisted in developing training modules designed to improve customer experience and communication skills. • Assisted in analyzing NPS statistics to strategize training for customer and agent benefits. • Developed and conducts leadership training. • Published and maintains up-to-date learning and development process documents within knowledge base. • Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.