Hire Virtual Assistant In The Philippines

Over more than 15 years in the call center industry, I have honed my skills extensively. Commencing as a technical and customer service representative, I diligently addressed customer concerns, prioritizing their satisfaction above all else. Subsequently, I transitioned to a new account, where I earned a promotion to the role of team leader. In this capacity, I oversaw a team of 15 agents, providing daily coaching and closely monitoring their progress. Attending both client and operations meetings, I consistently delivered comprehensive monthly reports detailing my team's performance. My responsibilities also included the daily upkeep of our dashboard and the generation of statistical data regarding my agents' performance. Leveraging CRM tools like Nuance and Icare for managing customer information, coupled with Microsoft Office tools for report generation and dashboard creation, I ensured operational efficiency and effectiveness. My work ethic is characterized by an exceptional level of dedication, a trait I am eager to bring to your esteemed company. With an innate ambition to excel, I am enthusiastic about the prospect of joining your team and showcasing my unique approach to the role. I am confident that my proactive attitude and meticulous attention to detail will enable me to execute administrative tasks with minimal supervision, thereby optimizing your company's time and resources.