Hire IT Technical Support In The Philippines

Please see these links for your reference: Video Introduction: [hidden][hidden]/s/iucikbfny6tidmp/WIN_20190823_11_41_31_Pro.mp4?dl=0 CV: [hidden][hidden]/s/0tf5m31dbufwubm/CV.C[hidden]?dl=0 Laptop Specs: [hidden][hidden]/s/ou2avaxvxg6bsgd/laptop%20specs.JPG?dl=0 Headset: [hidden][hidden]/s/79o31e5dw0venpi/Headset.JPG?dl=0 Speedtest: [hidden][hidden]/result/[hidden] Workstation: [hidden][hidden]/s/auvtbs0vsc3y567/20190715_103602.jpg?dl=0 List of Experience: Company: Abrahams Consulting Role: Technology Consultant for Georgia Marketplace. -Cold calling for leads in Georgia -Lead Generation -Participate in bids -Send quotation -Build relationship to clients, manufacturers and distributors -Follow up with my leads Company: SaveGreenIT Role: Worked with Jorge Gurrola (CEO) as an assistant IT Specialist. -Provided technical support remotely and with video call -Created multiple documentations for all of the things that needs to be documented -Respond and resolve tickets created from Atera. -Server Maintenance -Computer units update and maintenance -User management Active Directory Company: OpenText Role: Worked for PNC Bank as a file migration support. Migrating files from old platform (TAG) to new platform (EFX). -Setting up different type of connections for the client to have a secured connection to the PNC server -Setting up different type of connection for the PNC to have a secured connection to the client's server -Creating users and mailboxes for the client (both test and production) -Troubleshooting basic and complex issues regarding the file migration -Responds to email inquiries and questions of the client in a timely manner -Migrating files from test and production -Creating ticket for any production issue -Reviewing works done by my peers as part of our protocol -Attends to all conference meetings for issues that needed immediate resolution -Configuration of files through mainframe and doing C-list process, checking of dataset names and etc. Achievements: The only analyst to receive commendation from the MIS group Left and right commendations from the onshore ambassadors I've worked with Top requests built for the month of april 2018 Top productivity for the month september 2017 One of the 4 trusted analysts (chosen by the project manager) to work on a critical client Finished the project and successfully migrated 23,000 files to the new platform Company: Teletech Role: Customer Service Representative for Verizon Communications -Explains customer's bill in a detailed manner -Pitches a sale to a prospect customer -Retains customer that wants to cancel their service -Basic troubleshooting before transferring to the right department -Delivers 5 star service (survey) Company: Teleperformance Role: Technical Support Representative for AT&T Uverse -Handles Internet,TV and Phone service. -Troubleshoots basic and complex issues of the customer on all of their services. -Resets modem and DVR for the tv remotely -Making sure to provide all the troubleshooting steps to the customer to avoid repeat calls -Sends a technician in case it's not resolvable over the phone -Explains basic billing information Achievements: Company: Teleperformance Rank 1 Agent of wave 121 on my nesting period Rank 1 Agent for the month of March 2016 (Whole Site) Rank 7 Agent for the month of February 2016 (Whole Site)