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Dedicated and results-oriented professional with over 7 years of experience in service desk and technical support within the BPO industry. Skilled in customer service, troubleshooting, and administrative support, with a strong foundation in managing accounts, documentation, and communication across teams. Certified in AZ-900 and ITIL V4, with a proven ability to adapt to new tools and processes. Highly motivated to apply my technical background and transferable skills in a Virtual Assistant role, with a strong willingness to learn and grow in this field.