Hire Virtual Assistant In The Philippines

Hello! My name is Bryan. You can call me Jay. I have been in the BPO industry for more than 14 years working in different accounts (both B2B and B2C) such as Sales, Financial, and Health Care. Below are my skills/work descriptions as a Customer Support Agent: - Responsible for delivery of the defined customer experience. - Promotes product and advise customers of features and benefits. - Ensure that individual KPIs/metrics are met on a daily, weekly, and monthly target. - Reaching out to the proper channel for out of scope patient’s concerns - Creating reports for task management - Act as a Subject Matter Expert for Tier 1 and new hire employees In addition, I have 12 years of experience in management and leadership. Below are some of my day-to-day tasks: - Coaching and Feedback with agents. - Responsible for delivery of the defined client experience. - Managing the floor, adherence to schedule, ownership, problem resolution, motivation, leadership for the team, and developing future leaders. - Delivery of team target and service level components. I am also knowledgeable in using: - Google Workspace - MS Office - Salesforce CRM, Zendesk -Slack, Google Chat, MS Teams -Social Media apps - Canva, Snapseed -Photo and video editing app -Data Entry -Setting up Meeting -Managing emails **Trivia about myself: I am a home buddy but love to go on a quick weekend getaway with my motorcycle when I miss nature, know how to fix motorcycle and computer issues, and can perform a few magic card tricks.