eCommerce Specialist (Amazon & eBay), Data Entry, Lead Researcher, VA
OBJECTIVES:
To provide a good quality customer service assistance to customers. To solve problems in a creative and effective manner in a challenging position. To build rapport and long-term career in eCommerce Industry with opportunities for career growth.
SKILLS:
Ecommerce/Dropshipping (order processing,product research)
Zik Analytics, Tactical Arbitrage, DSM Tools, Auto DS, Ecom
Virtual Assistant (administrative work, data entry, daily task)
Customer Service (billing, payment, account inquiries)
Troubleshooting (cable-modem box, remote control repair)
Up/Cross-Selling (internet, digital, phone service addons)
MS Office (word, excel, powerpoint)
Gmail App (google doc,dropbox)>Email Blast (cold email)
Telemarketing (credit card pulling, cold callings)
Administrative (Data entry, lead researching/mining)
Article Writing (freelance writer, typist)
Training (Screen sharing software - Teamviewer)
WORK EXPERIENCE:
UZY COMMERCE LLC - VA (2018)
*Amazon, eBay, Homedepot, Overstock, Walmart
*dropshipping task
*order processing
*product research
KAM THE HANDYMAN - VA (2018)
*Executive Assistant
*administrative work, Quickbooks
ALORICA - CSR (2016)
*Frontier account
*assists customer's queries
*billings, cancellations, up-selling
24/7 - CSR (2015-2016)
*Time Warner Cable account
*assists customer's queries
*billings, cancellations, up-selling
*remotely fix their modem box
ANGELS DATA LTD - LEAD RESEARCHER/TRAINING MANAGER (2011-2015)
*gather new businesses using Facebook, Twitter
*conducts trainings for aspiring lead researchers using Team Viewer
GLOBALeSTAFF - SALES EXECUTIVE (2008-2010)
*cold calls, credit card pulling
*telemarketing service and appointment setting
KEYWEST DATA NETWORK INC. - OUTBOUND TELESALES (2008)
*offering FIDO mobile services