eCommerce Project & Operations Manager, Customer Support Manager & Virtual Assistant
A multi-faceted, creative, smart individual with a strong capacity for learning and experience in the virtual and e-commerce environment. Through various projects and clients I've worked with, I developed comprehensive skills in Management and gained a unique ability to manage multi-disciplinary projects and navigate complex challenges with ease.
Considered as an "integral" part of the team, I always make sure to be your primary and trusted project manager on achieving success. I am working as an eCommerce Project Manager for big-time companies inside & outside of Upwork.
Expertise:
- eCommerce Project Management
- Shopify Store Manager
- Customer Support Success Management
- Social Media Management
- Office Management
- Business Development
- Customer Relationship Management
- SEO Link Building / PR Articles
- Claims Analyst
- Dispute Management (PayPal and Stripe)
- Fulfillment Management (Shopify, Oberlo, Dropified/Shopified, Mass fulfill)
- Dropshipping, Logistics & Accounts Management
- Inventory Management (Tradegecko, Salesforce)
- Product & Supplier Sourcing (Aliexpress, TaoBao, Alibaba, etc.)
- Media Buyer Management
- Training & Development
- Recruitment & Behaviour Specialist
- Shopify & WordPress, Bigcommerce Specialist, AmeriCommerce
- Product and Audience Research
- Project Management tools: Trello, Asana, etc.
- Product Research / Spy tool, Inspector, Helium 10
- Salesforce, ChannelAdvisor / CRM
- Amazon and eBay product listing (Inkfrog)
- Adobe Photoshop, Lightroom
- Social media creatives