Ecommerce Merchant Support, Customer Service and Technical Support
Professional Customer Service Representative, Technical Support Advisor, Chat and Email Support Support and Ecommerce Merchant Support, with more than 6 years of experience on my field.
My knowledge and experience in the past years are the most important as a Customer Service Representative, Technical Support Advisor, Chat and Email Support Support and Ecommerce Merchant Support.
Skills:
* Proficient typing skills
*Computer skills and a knowledge of relevant software packages
* Basic literacy and numeracy skills
* Persuasive Speaking Skills
* Administrative Skills
* Good communication skills, both written and verbal
* A polite phone manner
* Good customer service skills
* Self-motivation
* The ability to work independently and as part of a team
* A conscientious and responsible working attitude
* Accuracy and good attention to detail
* The ability to do the same task for long period of time
* The ability to work under pressure and to tight deadlines
* Good spelling, punctuation, and grammar
* A positive approach in a busy working environment
* A knowledge of health and safety policies
* A good understanding of data confidentiality issues
Duties:
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Open customer accounts by recording account information. Maintains customer records by updating account information.
Answer Phones. Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.
Answer inbound calls from the company's prospective and current clients or customers.
Communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot.
I am seeking opportunities to build and share your business information. To provide professional and high quality work for the client satisfaction by providing them the best output.