Hire Virtual Assistant In The Philippines

"I help Busy Small and Medium Business Owners Work on their Online Tasks so they can Focus on what Matters Most" 💎 Let me tell you why your search stops here -- WITH ME 🚀 I have 8 solid years of experience in Customer Service Support. I am a dedicated and detail-oriented E-commerce Customer Support Expert with a proven track record in managing and enhancing the end-to-end customer experience across multiple platforms. I have a solid understanding of e-commerce operations, order fulfillment processes, and customer service best practices. I am passionate about delivering exceptional customer experiences and thrive in fast-paced e-commerce environments. If you are seeking a skilled E-commerce Customer Support Specialist to enhance your team's performance and customer satisfaction, I am ready to bring my expertise to your project. ⚡Successfully managed and processed fulfillment orders on various e-commerce platforms, ensuring accuracy and timely delivery. ⚡Monitored and updated order statuses on platforms such as Amazon Seller Central, Shopify, Walmart, Deliverr, NewEgg, Woocommerce, and ShipStation. ⚡Handled returns and processed refunds in adherence to company policies and platform guidelines. Collaborated with the customer service team to address inquiries related to returns and refunds promptly. ⚡Courier Claims: Filed claims with major courier services, including USPS, UPS, and FedEx, to address issues related to lost or damaged packages. Maintained effective communication with courier services to secure timely resolutions and compensation for shipping-related concerns. ⚡Responded proactively to negative product and customer reviews across platforms, implementing strategies to address customer concerns and repair negative experiences. Implemented corrective actions to improve overall customer satisfaction and product ratings. ⚡Amazon Seller Central Expertise: Demonstrated proficiency in Amazon Seller Central backend management, including A-Z Claims, Buyer Messages, Voice of the Customer, Account Health, and Performance Notifications. Successfully navigated and addressed performance notifications promptly to maintain a positive account health. 💎Software and Tools that I have been using: ✔️ Zendesk ✔️ Amazon Seller Central ✔️ Shopify ✔️Slack ✔️ ShipStation ✔️ Walmart ✔️Gmail ✔️ Canva ✔️BigCommerce ✔️BrandWatch ✔️Deliverr ✔️Woocommerce ✔️MailChimp ✔️Helium10 ✔️Keepa ✔️Microsoft Office Tools Still, think this is just a random circumstance? Let me know. :)