Hire Virtual Assistant In The Philippines

I have been working in the BPO industry for almost 5 years now with different lines of business. I was a customer service advocate for 2 years, interacting with patients, doctors, registered pharmacists, and other authorized representatives to answer questions or inquiries regarding their insurance coverage and refilling their medications. Due to this exceptional service, I was promoted to a real-time specialist for global workforce management and I've been with them for almost 3 years now, in this role I am responsible for administrative tasks and real-time monitoring of service levels, site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.