Hire Desktop Support Technician In The Philippines

Worked with Teletech (Araneta) as Desktop Support Technician from 2019 – March 2023 ▪ Infrastructure Sustainment Team (July 2021 - March 2023) o OS Patching, Renewing Certificates of the servers o Resetting passwords / Providing/granting access for users/employees on the Active Directory o Installing Sentinel Agent application o Cleaning up of drives and Expanding storage of computer drives. o Troubleshooting server issues and Editing in Group Policy. ▪ Cloud Operations Engineering (April 2021 - July 2021) o Resetting passwords / Providing/granting access for users/employees on the Active Directory o Making summary reports for the Storage, Commvault, SolidFire, and SolarWinds. o Performing Daily Health checks for the vCenter, Commvault, kiwi cat tools, SolidFire, solar winds, and storage. ▪ MACD team, McKesson dedicated (Oct. 2019 - April 2021) o Creating accounts for the McKesson, Thomson Reuters, and Change healthcare employees. o Assigning and creating phones for McKesson, Thomson Reuters, and Change healthcare employees. o Performing Daily Health checks for Calabrio Servers o Attended Cisco Training for CUCM, and Hunt Groups. SKILLS • Good communication skills in English and Filipino. • Computer Literate • Resourceful and able to learn quickly • Willing to accept responsibilities • Ability to work under pressure