Hire Virtual Assistant In The Philippines

I have worked in the BPO industry for 7 years. In 2015, I started as a customer service associate for a US telco account, where I handled inbound calls and addressed customer concerns regarding their phone or bill statement. In 2016, I continued working in customer service but this time, handling outbound calls for an Australian bank. My primary task was to remind clients of early payments. In 2017, I transitioned into workforce management within the BPO industry. My responsibilities included managing daily service levels, making intraday decisions to achieve service goals, planning and approving huddles, coaching and time off, coordinating with team leaders and operations managers to advise on the outlook of the day, and meeting with schedulers and capacity for analyzing previous day's performance. I also sent out reports to stakeholders regarding attendance and intraday service levels. I am a hardworking individual, a fast learner, and can easily adapt to changing environments.