Hire Virtual Assistant In The Philippines

I’ve been working as a CSR for US retail/E-commerce (Amazon) and telco (T-Mobile) USA for more than 5 years and have developed great chat and email, also phone support manners, and an ability to deal with agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives. My experience as a CSR for US accounts has helped me improve my leadership skills, allowed me to gain organizational skills, and provided me with extensive knowledge of how to upsell services and goods to potential clients. Some of the skills I think would be an asset to your company include: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Tools I have worked with: Zoom Slack WhatsApp Shopify Freshdesk Calendly Google Suite Canva Apprise