Hire Virtual Assistant In The Philippines

I started working in BPO industry from 2020 until June 1st this year (2023). Throughout these years, I have been in Customer Service Representative roles and was part of a higher level of support as an Consumer Escalation Specialist. I mainly handled travel and transportation accounts for 2 big companies. I provide resolution and answers to customers who have queries and concerns about their reservations/orders and also provides assistance to Hotel owners and staff. I am well versed in dealing with customers' concern and complaints. I am persevering and always keep a positive attitude, especially during setbacks. For more than 2 years of working, I have acquired the skills below. -Professionalism/ Work ethic - Effective communication - Critical Thinking/ Problem Solving - Ability to Use Positive Language - Ability to work under minimal supervision - Taking responsibility - Maintains confidentiality with customer records - Effective Listening - Time Management - Ability to multi-task