Hire Virtual Assistant In The Philippines

As a dedicated customer service professional with a proven track record at both Lendistry and T-Mobile, I bring a wealth of experience in delivering exceptional support and ensuring client satisfaction. At Lendistry, I excelled in managing customer inquiries via chat, phone, and email, guiding clients through the loan application process, and resolving account-related issues efficiently. My meticulous attention to detail ensured compliance with regulatory requirements, and my collaborative approach facilitated the smooth resolution of complex issues, consistently earning high customer satisfaction scores. In my role at T-Mobile, I provided comprehensive assistance to customers, from placing orders for mobile devices and plans to resolving billing and technical issues. My deep product knowledge and effective communication skills helped customers make informed decisions, while my proficiency in upselling and cross-selling consistently met and exceeded sales targets. My ability to increase the first call resolution rate by 15% underscores my commitment to resolving issues promptly and effectively, leading to enhanced customer experiences. Clients can expect a proactive, reliable, and customer-focused professional adept at handling diverse needs and ensuring a seamless service experience. My goal is always to exceed expectations, foster positive relationships, and contribute to the overall success and satisfaction of your business.