CUSTOMER SERVICE/ VIRTUAL ASSISTANT / FREIGHT
Hi,
I'm an experienced Call Center Supervisor, Real Estate Appointment Setter and a Freight Solutions Specialist. Below are my job experiences, skills and completed short courses.
Job Experiences:
• Frieght Solution Specialist/ Freight Broker - Contact personel between shippers and carriers, negotiating rates between shippers and carriers, 24/7 customer service contact for shippers and carrier, negotiating rates for load shipmemts between shipper and carrier.
• Individual Contractor /Virtual Assistant– Real Estate Circle Prospecting and Appointment Setting for US-based independent investors and licensed realtors; March 2018 – present
Daily tasks done for previous clients:
o Cold calling/Appointment Setting (Circle Prospecting, FSBO’s, Expired Listings and Absentee owners or Vacant listings)
o CRM management (Adding Contacts, Adding Follow-ups, Calendar Management)
o Sending follow up emails and making follow up calls & SMS for soft and hard nurtures
o Making Cash offer to prequalified leads
o Lead generation/Creation (Buyer and Seller List)
o Skip tracing using Propstream and True People Search
• Customer Service Supervisor – Macy’s Account at Sitel Corporation (Baguio City); 2012-2018
• Campaign Manager/Appointment Setter – Allied Web Designs (Baguio City); 2010-2012
• Technical Support Representative – AT&T Account at Sitel Corporation (Baguio City); 2009-2010
• Telemarketer / Appointment setter - BTS – Buy the Staff INC., (Baguio City); 2008-2009
• Fine Dining Waiter – Da Marco Italian Restaurant (Shanghai City, China) ; 2007- 2008
• Room Attendant / Waiter – Venus Park View Hotel (Baguio City) 2007
• Waiter / Setter – Shooters Bar and Restaurant (Baguio City) 2006
Skills:
• Has experience in Circle Prospecting /Appointment Setting
• Has knowledge on how to operate MOJO Dialer, Vulcan 7 Dialer and Grasshopper Dialer
• Has knowledge on how to do Skip Tracing using Propstream
• Has Knowledge on how to operate CRMs (Podio, Pipe Drive)
• Was trained and has the experience to handle a team
• Has experience in analytical evaluation of team performance
• Can work with minimal supervision
• Good knowledge with Microsoft Excel, Word, and PowerPoint
• Has experience in both voice and non-voice LOBs
Training Course Completed:
• Six Sigma White Belt Training
• Call Center Management
• Coaching 101
• Mentorship training (All 13 modules)
• Bill to Pay - (BTP) Fundamentals
• Basic Training for Trainers fundamentals (BTT)
• Skill & Knowledge Enhancement Plan – SKEP (Root Cause Analysis Training)