Hire Virtual Assistant In The Philippines

BPO employee for straight 5 years. Team Lead/Supervisor for 3 years of experience coaching, creating team strategies to improve customer service provided to clients. Very passionate in building strong customer relationships, driving agent’s performance and increasing customer experience by providing personal responses in email. Good in building positive relationships with all team members. Handled different teams with various skills. Goal is to help every team member to become successful and reach their dream position as well. Work Experience Joined VXI Global Holdings, Davao City straight 5 years. Started working in VXI August 2015 as Customer Service Representative-handled both email and voice accounts. All of accounts joined were both pioneering accounts. Was part of pioneering account in voice and was very successful as well. Clients allowed us to handle the new account and additional headcount were hired because of its success. Promoted to Subject Matter Expert- October 2016. Experienced handling both newbies and tenured agents. Was trained and provided challenges with projects I handled as an SME. Part of special group who helped agents to pass Key Performance Indicator (KPI) and guided them to also get promoted. Very flexible with given time and schedule. Can easily adjust to new team assigned to handle. Promoted to Team Lead- May 2017- 2020. Handled various teams- from outliers to performers. Handled 2 lines of businesses in just 1 team. Experienced to coach agents with both LOB’s. Trained to be flexible and ready to be trained to different lines of businesses. Also experienced to handle Subject Matter Experts. Learned to adjust to different types of personalities and skills. Helped them to develop own skills and got promoted to Team Lead as well. Was assigned to joined client meetings by handling special line of business. Presenting data to clients and helping on how to improve level of services we offered current customers. Recognized by superior and was assigned tasks related to attendance of co- Team Leads since I had no record of being late or absent. Joined technical/sales account (Comcast) June-November 2020- allowed me to widen experience and was able to adjust to provide needs of customers specifically the importance of having access to internet. Was able to provide excellent customer service by relating to customer’s personal experiences. Goal is to provide long term resolution. Trained agents to critically listen and think before providing any resolution related to customer’s concern. Skills ▪ Fluent in English ▪ Proficient in Microsoft Office ▪ Handled both non-voice and voice accounts ▪ Proficient to administrative tasks ▪ Well trained to use tools like Zendesk, Bliss, JIRA