Hire Customer Service Support In The Philippines

I am a seasoned professional with a decade of diverse experience in the dynamic world of Business Process Outsourcing (BPO). My journey began as a Subject Matter Expert (SME) for a prominent US Telco B2B account, where I honed my expertise over two years, eventually earning a promotion to the role of Communications Trainer. Prior to that, I proudly served as an SME for a leading US retail e-commerce account, demonstrating resilience during the challenging pandemic era. When phone services were disrupted, I skillfully transitioned to email and chat support, aiding sellers whose accounts were suspended due to restrictions. In addition, my three-year tenure in the healthcare sector equipped me with valuable insights into supporting member insurance benefits, enhancing my problem-solving and customer care abilities. I also contributed my skills for a year to a US postpaid telco account. My diverse background has equipped me with adaptability, empathy, and strong communication skills—qualities I am eager to bring to a new CSR role.