Hire Customer Service Specialist In The Philippines

I have worked as a Customer Service representative for almost two years in the BPO industry. I am open to learning new ideas and unfamiliar tasks. Before working as a Customer Service Representative, I did not have any ideas about the job. However, my willingness to learn helped me to excel in my profession. I have also received several certificates of recognition from my previous job. In addition to that, I attend free webinars to hone and improve my abilities, and at the same time, gather new skills. I have attached my resume and other credentials for you to review. Thank you! EXPERIENCE August 2015–February 2016 Secretary • Eujin Philippines Metal Ltd., Inc. ▪ Answered calls and emails from clients ▪ Managed the payroll for all employees ▪ Attended to director’s requests; such as editing labels for our product. ▪ Kept track of product lists and inventories September 2016–April 2018 Customer Service Representative • Product Support Representative • Synnex Concentrix ▪ Handled Inbound and Outbound calls ▪ Attended to client’s concerns ▪ Managed emails ▪ Kept track of product lists and inventories ▪ Reached out to courier services such as UPS/USPS for shipping updates/concerns ▪ Handled BBB (Better Business Bureau) cases ▪ Handled cases escalated from the Office of the President June 2020–August 2020 Essay editor • Freelance (PART-TIME) ▪ Edited essays for Japanese Clients ▪ Provided feedback and corrections to clients’ essays SKILLS ▪ Attention to details – In my previous jobs, especially with editing essays and sending emails to clients, I always doublecheck my work to make sure that there are no errors and lapses with it. ▪ Ability to empathize – having worked as a Customer Service Representative helped me to develop my ability to empathize with clients’ problems and be sincere in helping them. ▪ Ability to work under pressure – I have experienced receiving hundreds of calls per shift when I worked in the BPO industry. In addition to that, calls were queuing high – I receive calls after calls until the end of my shift and on top of that, I needed to do real-time documentation for each call I receive. The pressure was on but knowing how to manage my job properly made my work easier. ▪ Problem Solving – having worked as a Customer Service Representative helped me to be very attentive to every problem that the client is facing. I always reviewed each documentation of clients’ calls to make sure that there are no oversights on our end and that their problems are given proper solutions. ▪ Microsoft Office manipulation ▪ Written and Oral Communication