Hire Virtual Assistant In The Philippines

Confer with customers by telephone or in-person to provide information about services, prices or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Probing relevant questions accordingly to provide them with the right services that suited their needs. Retaining customers' service by giving them the value on the services that they are paying.