Hire Virtual Assistant In The Philippines

I have been in the BPO industry for almost 8 years. My expertise is in customer service, email support, and level 1 technical support. I also had a brief experience in chat and administrative roles. Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience. It is always important to empathize, set proper expectations, provide options and put urgency to show that we value their time and effort. My diligence, efficiency, and accuracy toward my work have been my great qualities as an employee. I also pride myself on my stellar communication and multi-tasking skills.