Hire Virtual Assistant In The Philippines

I've worked as a customer service representative for a virtual firm in Canada for a year and my primary responsibility is to promote a great customer experience, I monitor and reply to customer messages and queries via live chat through Intercom and Zoho desk and email. Process refunds and provide customers instructions on how to reschedule or cancel appointments. I also educate current and potential customers with product and service information of our products. Additionally, I identify and escalate priority issues to our Team Leader, such as no one showed up in the appointment, correction in the certificate, and some technical issues like, link is not working. I also delegate some administrative tasks. This involves conducting market research, considering potential items for our customers, and look for competitors. I also have the opportunity to be part of the recruitment process, find qualified healthcare workers to join our team.