Hire Virtual Assistant In The Philippines

Hello! I'm Ivy T. I've been working in the field of customer service for more than eight years now. I have experience in customer service via inbound calls for three years and as a Reputation Management Supervisor for more than 4 years where I handle a team, assist our customers, investigate possible fraud information and reach out to them via emails. I am also the Quality Analyst for Reputation Management as well as handle general escalation where I can conduct a thorough investigation. I also have a reliable knowledge base on Zendesk. I believe that I would be an ideal candidate for the position due to my leadership skills, relevant work experience, and my personal abilities. Professional Skills • Excellent written and verbal communication • Knowledge of Basic Computer Operations. • Exceptional leadership skills develop through experience as Fashion Consultant/Stylist and Reputation Management Analyst Supervisor • Detail Oriented • Highly organized and efficient • Knowledge of Microsoft Office software • Strong organizational, prioritization, and multi-tasking skills • Strong customer service and problem-solving skills • Positive, and professional attitude • Handles escalation via third-party sites such as ResellerRatings, Trustpilot, Sitejabber, Google Review, AskNicely, Consumer Affairs, and Yelp through Zendesk Giving you 100% quality work, going the extra mile is what I always do and my best practice.