Hire Virtual Assistant In The Philippines

I received calls from clients of Security bank. I make sure to record their concern and escalate to specific departments if needed. We also perform outbound calls if the client has been disconnected and if they have requested it. We created tickets for each concern and also follow up if it is already beyond the time frame set for the process. I've been also assigned as an email and chat support at Sam's Club and Aximtrade. I've been working remotely and our main task is to make sure all client's concern has been resolved. I have two chat concurrencies at a time, with an average of 4 to 5 chats per hour.