Dedicated and experienced Customer Service Representative with 8 years of expertise in delivering exceptional support and building strong client relationships. Proven ability to manage diverse tasks and responsibilities across sales, technical support, and back-office operations. Customer Service Expertise - 8 years of professional experience in providing outstanding customer service. - Skilled in handling patient inquiries with empathy and efficiency. - Adept at resolving customer concerns, ensuring satisfaction and retention. Sales & Technical Support - Successfully managed sales inquiries, guiding customers to the best solutions. - Proficient in providing technical support for products and services. Back-Office Operations - Experienced in insurance verification to ensure accurate processing and compliance. - Competent in transcription services, maintaining accuracy and confidentiality. - Expert in coordinating medication refills and managing prescription schedules. Strong Communication Skills - Skilled at handling high-volume inquiries via phone, email, and chat. - Ability to explain complex processes in simple, clear terms to clients and patients. Detail-Oriented & Organized - Efficiently manages multiple priorities in fast-paced environments. - Maintains meticulous attention to detail, ensuring error-free support delivery. Team Player & Problem Solver - Works collaboratively with cross-functional teams to achieve company goals. - Proactive in identifying and resolving issues to improve processes and outcomes. Professional Values - Committed to delivering compassionate, patient-centered support. - Driven by a passion for providing solutions that make a difference in customers' lives. - Continuously striving to exceed expectations and enhance service quality.