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• Handled inbound calls from prospective customers and capitalized on sales opportunities. • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions. • Maintained detailed product knowledge to competently and expertly advise customers. • Ticketing system to efficiently and promptly respond to customers. • Used information gathered from customer grievances to curate customer FAQs to serve as part of company knowledge base. • Answered incoming customer contact via live chat to resolve issues and enquiries. • • Performed Quality Assurance process to assure users are submitting high-quality work. • Technical Support for automation run pause.